![]() So I’m not really sure what the point in this device. you can’t access your content if there is not an active internet connection - because it needs to authenticate you by their servers. Now I find out, after uploading plenty of video content. Oh and only being able to upload content through their app. Then the limitations within Plex are rather frustrating. So many problems getting content on and off the thing. ![]() Then I saw a deal for a 4TB My Cloud Home (from Western Digital). You know just in case we ever don’t have internet access or something.īut I always put it off because it wasn’t exactly a priority. If the Dashboard is still slow or having performance issues after the 40 second reset.So I wanted to setup a little Plex server for my daughter.To perform a reset, please refer to Answer ID 10432 How to reset a My Cloud device If the Dashboard is still slow, perform a 40 second My Cloud reset. If the My Cloud LED is blinking White or Blue, please refer to Answer ID 15036 Blinking white or blue power LED on My Cloud Leaving the dashboard open in a web browser utilizes CPU and memory on the My Cloud.Įxit the dashboard when not being used for My Cloud management purposes. Turn ON Cloud Access under Settings > General > Cloud AccessĪccess to the Dashboard may be slower than normal due to catalog indexing and thumbnailing.Ensure that no Safepoint or Backup jobs are runningĪccess to the Dashboard should no longer be slow.Turn Off Cloud Access under Settings > General > Cloud Access.Turn Off iTunes Server under Settings > Media.Turn Off Twonky DLNA Media Server under Settings > Media.Disconnect and remove all external USB devices if connected.If the dashboard is accessible, but still slow: My Cloud (Single Bay) does not support 3rd party apps, Safe Eject and Remove any and all external attached USB drives and devices.ĭisable any and all 3rd party apps installed on the My Cloud including Plex Media Server. If the dashboard results in a Content Scan Error, please refer to Answer ID 13177 The Dashboard on a My Cloud storage device reports a 'Content Scan Error' If the My Cloud firmware has been upgraded from OS1 (Dark Grey Dashboard) to OS 3 (White Dashboard), please refer to Answer ID 13170 After upgrading to OS 3, My Cloud experiences high CPU usage which leads to slow initial response times Click the Arrow to access the "Device Activity" monitorĬlick the "Process" arrow to see the list of processes utilizing the most Memory and CPU.The steps below are not applicable to My Cloud (single bay) products. Use the following steps to verify if the My Cloud is experiencing high network, cpu and memory usage contributing to slow dashboard performance. Slow performance of a My Cloud dashboard can occur when the unit is busy or under a load indexing content, performing backups or building thumbnails. However, access to the Shares using Windows Explorer, macOS Finder or the My Cloud mobile app on Android or iOS do not result in slow performance. This article addresses slow My Cloud dashboard performance.*ENDĪccessing the dashboard of the My Cloud is slow.
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